QUESTION

The answers to all activities and questions are to be collected in one “Systems Requirements Report” with a title page, page numbers, table of contents, headings and all other report formatting.

The purpose of the full System Requirements Report is to guide and enable your fictional client to make a rational selection from options for a proposed computer application.

The Initial Investigation part of this report will include:

Business Information including Organisation Chart

System Vision document

Project Management Chart

Simplified risk and cost-benefit analysis

Feasibility analysis

You will be required to include other sections and models in the full Systems Requirements

Report (see Part B).  For example:

Fact Finding documents

Use cases

ERD and Domain Model class diagrams

System Sequence Diagrams

Project Management charts with progress against tasks

Conclusions and recommendations.

                                                               SAMPLE SOLUTION

Good Health Clinic is a health facility that was started by two cardiologists, Tim Jones and Daniela Smith in 2010. The idea was born out of a desire to buttress traditional medical care with preventive care by emphasizing physical fitness. The dream was realized when two more doctors joined and the hired six permanent employees.

Good Health Clinic Organizational Chart

It is envisaged that upon roll out, the system will streamline operations of the clinic. This is important in order to minimize duplication of duties while at the same time improving general efficiency. The finance department will be affected in a major way as it facilitates other departments. The system will link the finance department with the office accounts, supply chain management, insurance claims department and the partners. The system will aid in preparation and updating of accounts, scheduling of appointments, handling of insurance claims, facilitation of supply chain management, preparation and updating of patient records, preparation, storage, retrieval of accounting documents, and billing (Myers 2017).

The Clinic currently has a manual system which handles daily operations. As a result, there is over-reliance on paperwork as evidenced by the hiring of one dedicated staff member to handle the paperwork. This may include physical retrieval of files, filing documents, among other paperwork. A similar trend is witnessed by the partners who, incidentally, are doctors who may find it laborious to access patient records.  In the same way, Julie Wilson, the office manager, may have to physically walk to Fred Brown to obtain information on accounts and payroll issues. Acquisition of a system may also necessitate adjustments in the structure of the organization. The clinics should be reorganized to include the following functions: Board of Management for oversight and policy directions, manager, in charge of administration, manager of medical services to head the clinic section.  The position of IT manager should also be created to allow easy coordination of the departments. The position should be under the leadership of an ICT manager. The position currently occupied by Susan Jackson of keeping patient records will need to be scrapped as health records will be digitized. Monthly reports, accounts, and claims may also be automatically generated by the system so as to free department members from these manual tasks (Hoffer 2012).