Knowledge base and repository transfer program
QUESTION
Develop a knowledge base and
repository transfer program by creating a layered service approach for
the following:
• Service Layer 1 – escalates to Service Layer 2
• Service Layer 2 – electronic support (including remote
connections)
• Service Layer 3 – on-site service support
• Service Layer 4 – external service providers
• Service Layer 5 – activation of contingency plans
Your knowledge transfer program should contain the following:
1. Forecast potential threats that could disrupt the normal state of
operations and its classifications based on the results of the risk
assessment.
2. Actions to be taken in the event that a variation from the original
plan is needed.
3. Based on the severity of the incident, present an action plan to
relocate operations and identify the critical applications,
activities, and personnel that must continue to ensure business
continuity.
4. Develop an outline for an incident handling and response policy.
5. Design an emergency communications plan based on the
emergency team structure and reporting hierarchy.
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