The Balanced Scorecard
QUESTION
Now that you have defined your operational problem, built your charter, and outlined what data you will be collecting and measuring, it’s time to build your balanced score card. This weeks assignment is to construct a balanced scorecard for your operational problem. Note: This will be another section of your final paper.
Actual balanced scorecard tool (Please see example below). This must be built in Excel.
KeyMetrics
Build metrics being tracked – Building in mock numbers is required, lean on research to educate yourself on how these metrics impact organizations and where you would want your organization to fall in these areas to meet your goals.
Label scorecard with red/yellow/green – as seen below. Please review in Chapter 4 what these colors help indicate in a scorecard.
Metrics range that correlate to red/yellow/green
Identify range, actual and target
Definition page to explain the metrics and measurements
Sample Solutions
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